F.A.Q's

Welcome, you may find many answers to questions you may have below. For anything else we can help you with please email customer@thirdcrown.com. Thank you!

RETURNS, EXCHANGES:

THIRD CROWN does not accept returns or issue refunds.

THIRD CROWN accepts exchanges ONLY on items purchased from the online store for up to 14 days after the order was received.

THIRD CROWN guarantees all products we manufacture and sell at our online store to be free from defects of workmanship.

A refund will only be issued if the item is defective and THIRD CROWN is notified within 3 days of the order arriving to the purchaser. All refunds need to be approved by THIRD CROWN. Original shipping is not refunded. All inquires should be directed to customer@thirdcrown.com.

All sale items are final sale.

LOYALTY REWARDS PROGRAM 04/18/2023:

Rewards program provided through Yotpo Loyalty. Create a customer account to earn 50 points. Points are earned for each purchase. Gain 1 point for every $1 dollar spent on eligible products. This excludes gift cards and custom made to order items. Points will be granted to the cost of the item being purchased. This does not include the cost of shipping, taxes or any discounts applied. Previous purchases may grant points once your account is created. Account must be created with the same email address used in your previous purchases. Previous points are limited to any purchases made in the past three years from January 1st 2020 till now. Additional terms may apply.

DISCOUNTS:

Discount codes can not be combined. Only 1 discount code per customer per transaction.

FREE SHIPPING:

Free Shipping and all related 'Free Shipping' discount codes are restricted to the United States only.

CARE & FINISHES:

Treat all THIRD CROWN jewelry with special care by avoiding direct contact with water, heat, sunlight, rough surfaces, cologne, and perfumes. DO NOT use chemicals to clean your jewelry. When cleaning your jewelry, we recommend you use polishing cloths because they are non abrasive and will remove tarnishing with minimal effort. By following these steps you will help to maintain the original appearance of this product.

All items are made of plated metals. Plated metals will tarnish over time with continued wear. Some items have natural hand cut stones so there may be slight variations and distinctions between each piece.

When not in use, store jewelry in the protective bag or box received with purchase.

MADE TO ORDER PRODUCT:

Made To Order products take a great deal of time to make. Please allow at least 4 to 8 weeks manufacturing time before your item will be shipped to you. We appreciate your understanding.

Thank you for your support 🙏🏿.

-THIRD CROWN